Imaginationz

Games

Glowbug Jars support

Help for accounts, purchases, and the night garden.

Contact us

Email support@imaginationzllc.com from the address on your Glowbug Jars account when possible. Include your firefly name and a short description of what went wrong (and screenshots if you have them).

Sign in & account

  • Creating or returning to a garden uses a 6-digit code sent to your email (or phone, when offered), not a password.
  • On the first screen, tap I already have a garden if you signed up before.
  • Check spam/junk for the code. Codes expire after a short time; request a new one if needed.

Purchases & Restore

  • Glow packs and snacks are consumable. Non-consumable unlocks (such as Star Closet looks or garden bundles) can be restored on a new device with the same Apple or Google account.
  • Use Restore in the shop if a paid unlock is missing after reinstall.
  • Refunds and subscription billing are handled by Apple or Google through your store account.

Delete account

You can delete your Glowbug Jars account from Settings in the App (confirm the prompts). This removes your garden from our servers as described in our privacy policy.

Something else?

Bug reports, party issues, or safety concerns: email support@imaginationzllc.com. We read every message.

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